Effective Date: June 30, 2025 Last Updated: June 30, 2025
Thank you for shopping at Quite and Peaceful! We are committed to providing you with a seamless and tranquil shopping experience, including prompt and reliable delivery of your chosen items. Please review our shipping policy below.
1. Shipping Destinations We currently ship to all 50 United States (including Alaska and Hawaii). For international shipping inquiries, please contact our customer support team at support@quietpeaceful.com before placing your order.
2. Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may be extended during peak seasons or promotional periods.
3. Shipping Methods and Delivery Estimates We offer the following shipping options within the USA:
- Standard Shipping:
- Cost: [Specify cost, e.g., $7.99 flat rate, or free for orders over $X]
- Estimated Delivery Time: 5-7 business days from the date of shipment.
- Expedited Shipping:
- Cost: [Specify cost, e.g., $15.99 flat rate]
- Estimated Delivery Time: 2-3 business days from the date of shipment.
- Express Shipping:
- Cost: [Specify cost, e.g., $25.99 flat rate]
- Estimated Delivery Time: 1-2 business days from the date of shipment.
Delivery delays can occasionally occur due to unforeseen circumstances with carriers or adverse weather conditions.
4. Shipping Costs Shipping charges for your order will be calculated and displayed at checkout. [If applicable: We offer free standard shipping on all orders over $[X].]
5. Order Tracking Once your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within [e.g., 10 days for standard shipping] of receiving your shipping confirmation email, please contact us at support@quietpeaceful.com with your name and order number, and we will look into it for you.
6. Damages and Lost Packages Quite and Peaceful is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package is marked as delivered but you have not received it, please check with your neighbors and your local post office before contacting us. We will assist you in any way we can to resolve the issue with the carrier.
7. Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address provided by the customer, or if the package is unclaimed, the customer will be responsible for the original shipping cost plus the cost to reship the package.
8. Questions If you have any questions about our Shipping Policy, please contact us at support@quietpeaceful.com.
RETURNS & REFUNDS POLICY for Quite and Peaceful
Effective Date: June 30, 2025 Last Updated: June 30, 2025
At Quite and Peaceful, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help make it right.
1. Return Window You have 30 calendar days from the date you received your item(s) to initiate a return.
2. Eligibility for a Return To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all tags attached.
- Accompanied by the original receipt or proof of purchase.
3. Non-Returnable Items Certain types of items cannot be returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items (if opened or used)
- Perishable goods (e.g., food, flowers)
- Clearance or “Final Sale” items (clearly marked as such)
- Personalized or custom-made products
4. How to Initiate a Return To initiate a return, please follow these steps:
- Contact our customer service team at support@quietpeaceful.com within the 30-day return window.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item(s). Please do not send your item back to us without first receiving an RMA number.
5. Return Shipping
- Customer Responsibility: For returns due to a change of mind or incorrect sizing/color choice by the customer, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Quite and Peaceful Responsibility: If the return is due to our error (e.g., you received the wrong item, a damaged item, or a defective product), we will provide a pre-paid return shipping label.
6. Refunds Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [e.g., 5-10 business days] depending on your card issuer’s policies.
7. Exchanges If you wish to exchange an item for a different size, color, or a different product, please initiate a return for the original item as described above and then place a new order for the desired item. This ensures the fastest processing time for your new order.
8. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at support@quietpeaceful.com with photos of the damage/defect and your order number. We will assess the issue and provide instructions for a replacement or a full refund, including return shipping costs if applicable.
9. Contact Us If you have any questions about our Returns & Refunds Policy, please contact us at support@quietpeaceful.com.